What e-commerce teams say after working with us

"We came in sceptical about AI drafting for Lazada listings because we had tried a generic tool and the output was not usable. The Reading Review helped us understand which parts of our workflow actually made sense for AI assist and which did not. The brief was specific enough that I could use it to get budget approved from my head of department."

"The Pilot was longer than I expected — about six weeks from kick-off to end of the supervised period — but the pace was appropriate. The team needed time to get comfortable with the editing step rather than treating AI drafts as final. The bilingual training helped because two of my team prefer to work in Bahasa Malaysia."

"We are in the Quarterly Stewardship now, about four months in. The monthly brief from Sakti has become part of our operations review. Two months ago they flagged that our customer reply templates were drifting toward language that could be read as making claims our products do not support. We fixed it before it became a problem."

"I appreciated that they told us the Reading Review was the right starting point rather than immediately pushing us into the Pilot. The brief they produced covered our Shopee and WooCommerce channels and was genuinely useful for prioritising where to focus. Straightforward process with no unnecessary meetings."

"As the customer care lead I was cautious about AI replying to customers. What made the Pilot workable for me was that the AI draft appears as a suggestion — I still read it, edit it, and decide to send. After four weeks my team was handling about a third more enquiries in the same time without rushing. We still have off days, but the general direction is good."

"The Stewardship yearly summary arrived in March and was the most useful document we have had for our board's quarterly discussion on technology governance. Plain language, no jargon, clear about what the AI is and is not doing. The board was satisfied that we are managing the data handling side responsibly."